Terms
Terms & Conditions
Effective date: 26 July 2026
These Terms & Conditions ("Terms") form a legally binding agreement between you and VELONXT INFORMATION TECHNOLOGY L.L.C S.O.C, trading as NXT Send ("NXT Send", "we", "us" or "our"), regarding your access to and use of the NXT Send website, mobile application and related services.
By selecting an acceptance box, creating an account, initiating a transaction or otherwise using NXT Send, you confirm that you have read, understood and agreed to these Terms and our Privacy Policy. Electronic acceptance and electronic records may have the same legal effect as paper documents and handwritten signatures under applicable UAE law.
Please read these Terms carefully. Do not use NXT Send if you do not agree to them.
NXT Send is a technology platform that enables eligible users to access supported payment, digital-value and domestic or cross-border transfer services. Regulated payment, collection, foreign-exchange, safeguarding, settlement, banking, mobile-money, virtual-asset or payout activities may be provided by appropriately authorised banks, payment service providers, exchange houses, virtual-asset service providers or other approved partners ("Payment Partners").
The exact service provider, transaction route, fees, exchange rate, expected delivery time and recipient method will be shown, where applicable, before you confirm a transaction.
Nothing in these Terms represents that NXT Send is a bank, deposit-taking institution or licensed financial institution except to the extent expressly stated for a particular service and supported by the applicable authorisation. Money or value held by a Payment Partner is subject to that partner's regulatory and safeguarding arrangements.
Services, features, currencies, transaction methods and limits vary by country, corridor, user category and regulatory approval. We may restrict or discontinue a service where required by law, a regulator, a Payment Partner, sanctions restrictions, operational risk or commercial considerations.
You may use NXT Send only from a jurisdiction where the relevant service is lawfully available to you. You are responsible for complying with laws applicable to you and your transaction.
To use NXT Send, you must:
We may reject an application or restrict an account where these requirements are not met, subject to applicable law.
You must keep your login credentials, device, password, PIN, one-time passwords and authentication methods confidential and secure. You must notify us immediately at love@nxtsend.io if you suspect loss, theft, compromise or unauthorised use.
You must not permit another person to use your account. We may treat instructions authenticated through your account as authorised by you unless you notified us of a security incident before the instruction was accepted, or applicable law requires otherwise.
We may require enhanced authentication, device verification or additional evidence before allowing access or processing a transaction.
We and our Payment Partners may collect and verify identity, address, source-of-funds, source-of-wealth, beneficial ownership, purpose-of-transaction and other information required for Know Your Customer (KYC), anti-money laundering, counter-terrorist financing, proliferation-financing, sanctions and fraud-prevention controls.
You authorise us and our service providers to verify information against governmental, commercial, credit, sanctions, fraud-prevention and identity-verification sources where permitted by law.
We may request updated or additional documents at any time. Failure to provide satisfactory information may result in a transaction being delayed or rejected, or an account being restricted or closed. We may be legally prohibited from explaining certain compliance actions or reports.
Where offered, "NXT Credits" means a contractual unit of digital value usable only for the functions and redemption methods displayed in NXT Send. Unless expressly stated otherwise, NXT Credits:
Any virtual-asset functionality will be offered only where lawfully available and through the appropriately authorised entity or Payment Partner. Additional product-specific terms may apply.
Before confirming a transaction, you must carefully check the recipient, destination account or wallet, country, currency, amount, payment method, fees and exchange rate. You authorise us and the relevant Payment Partners to process the transaction when you select "Confirm", enter an OTP, use biometrics or otherwise complete the displayed authorisation step.
A transaction request is not accepted merely because it has been submitted. Acceptance occurs when we or the relevant Payment Partner confirms processing. We may reject a request before acceptance for compliance, technical, liquidity, limit, pricing or risk reasons.
You must not initiate transactions for an unlawful purpose or on behalf of an undisclosed third party.
All applicable NXT Send fees, Payment Partner charges and the exchange rate or rate-calculation method will be disclosed before confirmation, where required. By confirming, you accept the displayed total cost and recipient amount.
Quoted exchange rates may be valid only for the displayed period and may change before confirmation. A recipient bank, mobile-money provider, intermediary or payout partner may impose separate charges outside our control; where known, these will be disclosed.
You are responsible for taxes, duties or reporting obligations arising from your use of the service, except taxes imposed directly on us.
We or our Payment Partners may apply minimum and maximum transaction amounts, velocity limits, balance limits and country or method restrictions. Limits may depend on verification status, risk profile, regulatory requirements and Payment Partner rules.
You must use a funding method that you are authorised to use and maintain sufficient available funds. Chargebacks, reversals, dishonoured payments or funding disputes may result in recovery action, account restriction and applicable charges, subject to law.
Any delivery estimate is indicative unless expressly guaranteed. Processing may be delayed by compliance reviews, incorrect details, banking hours, network outages, Payment Partner availability, recipient verification, liquidity, public holidays or events outside reasonable control.
We will take reasonable steps to investigate material delays and provide available status information. We do not control the internal processing times of banks, mobile-money operators or other third parties.
Contact us immediately if you wish to cancel or believe a transaction is incorrect or unauthorised. A cancellation is possible only before the relevant transaction becomes irrevocable or has been paid, settled, redeemed or otherwise completed, unless mandatory law provides otherwise.
Refunds will be made to the original funding source where reasonably possible and lawful. We may deduct non-refundable third-party costs already incurred where permitted and clearly disclosed.
If an error is attributable to NXT Send or a Payment Partner, we will investigate and apply the remedy required by applicable law and the relevant Payment Partner arrangements. Nothing in these Terms limits mandatory consumer remedies.
You must not use NXT Send to:
We and our Payment Partners may monitor accounts and transactions, conduct screening, request additional information, place temporary holds, reject or reverse transactions where possible, restrict accounts, freeze funds when legally authorised or required, and report suspicious activity to competent authorities.
These actions may be taken without prior notice where notice is prohibited, would undermine security or compliance, or is not reasonably practicable.
You may request account closure, subject to completion of pending transactions, settlement of amounts owed and legal retention requirements.
We may suspend, restrict or close your account if you breach these Terms, fail verification, create legal or security risk, misuse the service, remain inactive for an extended period, or where required by a regulator, law or Payment Partner.
Where permitted, we will provide reasonable notice and information about withdrawing or redeeming any eligible remaining balance. Closure does not affect accrued rights, liabilities, investigations or record-retention obligations.
We will provide material service information in a clear manner, display applicable transaction charges before confirmation, maintain complaint channels and avoid misleading representations. You must receive the rights and protections that cannot be excluded under UAE consumer-protection and financial-services laws.
Any clause in these Terms that conflicts with a mandatory consumer right will apply only to the maximum extent legally permitted, and the mandatory right will prevail.
We process personal information in accordance with our Privacy Policy and applicable UAE data-protection law. You agree that operational, security, compliance and transaction communications may be delivered electronically through the app, email, SMS, push notification or other contact details you provide.
Marketing communications will be sent only as permitted by law, and you may opt out using the method provided. Opting out does not prevent essential service or security messages.
NXT Send may display or connect you to services provided by Payment Partners or other third parties. Additional terms may apply and will be made available where relevant.
We remain responsible for our own acts and obligations. We are not responsible for a third party's independent acts or omissions beyond the extent required by applicable law, but we will reasonably assist with complaints concerning services accessed through NXT Send.
NXT Send, its software, interfaces, trademarks, graphics, text and other content are owned by us or our licensors. We grant you a limited, personal, revocable, non-exclusive and non-transferable right to use the service for its intended purpose.
You may not copy, modify, distribute, sell, sublicense, reverse engineer or commercially exploit the service except where mandatory law permits and cannot validly be excluded.
You retain ownership of content you lawfully submit. You grant us a limited licence to host, reproduce and process that content only as necessary to provide, secure and improve the service, comply with law and exercise our rights.
Feedback or suggestions may be used without restriction or payment, provided we do not identify you publicly without permission.
We may update features, security controls, technical requirements, supported corridors and Payment Partners. We may perform planned or emergency maintenance and will use reasonable efforts to minimise disruption.
If a material change negatively affects an active paid service, we will provide notice or an appropriate remedy where required by law.
We will provide the service with reasonable care and skill. However, subject to mandatory law, we do not guarantee that every feature will always be available, uninterrupted or error-free, or that every submitted transaction will be accepted.
Information shown in the app is not financial, investment, tax or legal advice. You should obtain professional advice where needed.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of mandatory consumer rights, or any liability that cannot legally be excluded or limited.
Subject to the paragraph above and to the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential loss that was not reasonably foreseeable when the transaction was entered into. We are not liable for losses caused solely by incorrect recipient or destination details supplied by you, your breach of these Terms, or independent failures of third-party networks beyond our reasonable control.
For a valid claim directly arising from our breach in relation to a particular transaction, our aggregate liability will not exceed the direct loss proved by you, subject always to any higher or different remedy required by applicable law.
To the extent permitted by law, you must reimburse reasonable losses, costs and third-party claims directly caused by your fraudulent or unlawful use of NXT Send, material breach of these Terms, or infringement of another person's rights. This does not apply to losses caused by our negligence, misconduct or breach.
Neither party is responsible for delay or failure caused by events beyond reasonable control, including natural disasters, war, civil disorder, government action, sanctions, telecommunications or power failures, cyber incidents affecting external infrastructure, or widespread banking or payment-network disruption. This clause does not remove obligations that cannot be excluded by law.
Please submit complaints to love@nxtsend.io and include your name, registered contact details, transaction reference and a clear description. We will acknowledge, investigate and respond within the period required by applicable law or the rules applying to the relevant Payment Partner.
If a complaint concerns a regulated service, we may refer or escalate it to the responsible Payment Partner. You may also have the right to complain to the UAE Central Bank's consumer-protection or dispute-resolution channel, the UAE Ministry of Economy or Dubai consumer-protection authority, or another competent regulator, depending on the service and provider.
Nothing in this section prevents either party from seeking urgent interim relief or exercising a mandatory statutory remedy.
We may amend these Terms to reflect legal, regulatory, security, service or business changes. We will give reasonable advance notice of material changes where required. Changes required urgently by law, a regulator or security risk may take effect sooner.
The updated version and effective date will be published through NXT Send. Your continued use after the effective date constitutes acceptance only to the extent permitted by law. If you do not agree, you must stop using the affected service and may request account closure.
These Terms and any non-contractual obligations arising from them are governed by the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai, without regard to conflict-of-laws principles.
Subject to any mandatory consumer forum or regulatory dispute process, the courts of Dubai (excluding the Dubai International Financial Centre Courts unless they have jurisdiction under applicable law or the parties separately agree in writing) shall have exclusive jurisdiction.
If the service is provided by a Payment Partner in another jurisdiction, mandatory laws and the partner-specific terms applicable to that service may also apply.
These Terms, the Privacy Policy, transaction confirmations and any applicable product or Payment Partner terms constitute the agreement relating to your use of NXT Send. If product-specific terms conflict with these general Terms, the product-specific terms prevail for that service.
If any provision is unlawful or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions continue in effect.
Our failure to enforce a provision is not a waiver. You may not transfer your rights or obligations without our written consent. We may transfer this agreement as part of a restructuring or transfer of the service, provided your mandatory rights are not reduced.
Headings are for convenience only. English is the working language of these Terms; however, where an Arabic version is required by law or there is a conflict in interpreting UAE legislation, the official Arabic legal text prevails.
VELONXT INFORMATION TECHNOLOGY L.L.C S.O.C, trading as NXT Send
Website: https://www.nxtsend.io
Support and complaints: love@nxtsend.io
Registered address and commercial licence details will be displayed in the NXT Send application or website and on request, as required by applicable law.
By registering for or using NXT Send, you confirm that you have read and understood these Terms, that the information you provide is accurate, that you will use the service lawfully, and that you accept the fees and exchange rate displayed before confirming each transaction.